['Privacy Policy for Our Online Platform\n\nAt Greenfield Veterinary Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how our online platform collects, uses, and safeguards your data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.\n\nInformation We Collect \nWhen you use our online platform, we may collect the following types of personal information: \n- Contact details such as your name, address, phone number, and email address. \n- Information about your pet, including medical history, diagnostic results, and treatment plans. \n- Payment information required for billing and transactions. \n- Data related to your interactions with our services, including appointment bookings and consultation notes. \n- Technical data such as IP addresses, browser type, and usage patterns to improve our service.\n\nHow We Use Your Information \nYour data is used to: \n- Provide and manage veterinary services, including diagnostics, surgery, and wellness programs. \n- Communicate with you regarding appointments, health reminders, and emergency notifications. \n- Process payments and maintain accurate records. \n- Improve our online platform and services based on your usage and feedback. \n- Ensure compliance with legal and regulatory obligations.\n\nData Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. Your information may be shared only with: \n- Veterinary professionals involved in your pet’s care within Greenfield Veterinary Clinic. \n- Authorized service providers who assist us with administrative, payment processing, or technical tasks, under strict confidentiality agreements. \n- Regulatory authorities, where disclosure is required by law or to protect public health.\n\nData Security \nWe implement appropriate technical and organisational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Our systems are regularly reviewed to maintain high standards of data security.\n\nYour Rights \nUnder GDPR, you have the right to: \n- Access the personal data we hold about you and your pets. \n- Request correction of inaccurate or incomplete information. \n- Request erasure of your data, subject to legal and medical record retention requirements. \n- Restrict or object to processing in certain circumstances. \n- Request data portability to transfer your information to another provider when feasible. \n- Withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.\n\nTo exercise these rights, please contact us by mail at: \nGreenfield Veterinary Clinic \n42 Parkside Road, Suite 3B, \nBristol, South West England, BS8 1QJ \nUnited Kingdom\n\nData Retention \nWe retain your personal data only for as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements.\n\nCookies and Tracking Technologies \nOur online platform uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support functionality. You can manage cookie preferences through your browser settings.\n\nChanges to This Privacy Policy \nWe may update this policy occasionally to reflect changes in legal requirements or our practices. Updated versions will be posted on our platform, with the date of revision indicated.\n\nContact Us \nIf you have questions or concerns regarding your privacy or this policy, please reach out to us by mail at the address above.\n\nThank you for trusting Greenfield Veterinary Clinic with your pet’s health and well-being. Your privacy is important to us.', 0.0011956, 'gpt-4.1-mini']